BEYOND THE BALANCE SHEET: Human Competencies in Banking of North East India - Gyan Books

About The Book: The book is an exploration of the intricate human dynamics shaping the performance of private sector banks in the North-East region of India. The motivation stemmed from an intellectual curiosity about the unique challenges faced by the workforce in this part of the country. The competency frameworks operate within the banking sector, especially in the context of rapid digitization, increasing customer demands, and regional disparities in infrastructure and financial awareness, which has been a much-needed area of investigation. The research draws heavily from real voices—branch managers, clerical staff, HR professionals—who, despite demanding schedules, extended their cooperation with honesty and warmth. As this work transitions from a thesis to a published volume, I hope it inspires further academic inquiry into regional human resource ecosystems and prompts institutions and policymakers to reimagine competency development as a tool for inclusive and sustainable progress.

Author: Debanjalee Chakravorty, Jaynal Uddin Ahmed

Pages: 140

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